Privacy notice

The details we take

From the form: your name, a phone number, a postcode, the job you picked from the list, anything you wrote in the notes, the page you sent it from and the time you sent it. From a call: your name, a number to ring back on, and what you tell us about the building and the work.

What they are for

Ringing you back, pricing the work, arranging a survey and carrying out the job if you ask us to. Our lawful basis is legitimate interest, in answering the people who get in touch with us, together with the steps you ask us to take ahead of any contract.

Who sees them

Enquiries are shared only with the team who quotes for and does the work. A form submission travels through Cloudflare, which hosts this site, then through an automation service to a spreadsheet that records it and an inbox that reads it. Where any of those providers process data outside the UK, the UK GDPR's rules on international transfers apply. We do not sell your details and we do not send marketing.

How long we hold them

Twelve months from first contact if no work follows. Where we do the job, the file is kept while the system remains in service and for whatever further period the law demands, since records of refrigerant work have to be retained.

Cookies and fonts

No analytics and no advertising cookies. The typefaces load from this site, not from anyone else's. Cloudflare, which hosts the site, may set whatever its security checks need. Sites we link to have their own notices.

What you can ask for

A copy of what we hold, a correction, deletion, or that we stop using it. Email info@dartfordairconditioning.co.uk and we will act on it. If our answer does not satisfy you, you can complain to the Information Commissioner's Office.